UCPayd

Secure, PCI-compliant phone payments for Kiwi businesses

Taking payments over the phone remains a common practice across many industries—but it’s inherently risky. Verbal credit card information can be easily compromised, and traditional phone systems are not PCI compliant.

From 31 March 2025, all Australian businesses must comply with the updated PCI DSS v4.0 standards. While the same deadline doesn’t yet apply in New Zealand, the direction is clear: greater accountability and security around cardholder data is coming. For Kiwi businesses who take payments over the phone, UCPayd offers a head start—allowing you to adopt industry-best practice and proactively meet compliance obligations. It’s an ideal fit for any organisation that values security, brand reputation, and customer confidence.

UCPayd is a simple, cloud-based solution designed to help organisations take payments over the phone—without ever hearing or seeing sensitive card data. Built for both CCaaS and UCaaS environments, UCPayd removes the risk from phone transactions, helping businesses stay compliant, reduce breach exposure, and preserve customer trust. UCPayd removes verbal card exchanges from the payment process. Customers input their card details via their phone keypad—ensuring agents never hear or see sensitive data. This approach helps businesses avoid storing or transmitting cardholder data, dramatically reducing PCI DSS scope and risk. Customers appreciate the security. Agents appreciate the simplicity.

With breaches on the rise and the average cost of a breach in Australasia exceeding $4 million, now is the time to close the gap in your security posture.

Ready to secure your phone payments? Contact us today to learn about how UCPayd can help your business stay PCI compliant

Key Features of UCPayd

Cloud-delivered solution with no hardware or software changes required for deployment.
Seamlessly integrates with your existing UC or contact centre platforms without additional configuration.
Allows agents and customers to remain connected throughout the payment process for a simple, uninterrupted experience.
Real-time payment processing ensures fast, accurate transactions with minimal impact on call flow.
Payments are captured without pausing or redacting call recordings, maintaining full recording integrity.
Customers enter card details securely, eliminating the need to write down numbers and reducing the risk of data breaches.
Fully compliant with PCI DSS v4.0 standards, helping to reduce PCI scope and avoid potential penalties.
Delivers a secure and professional payment experience that builds customer trust in phone transactions.
Designed specifically for NZ sectors handling phone payments, including contact centres, healthcare, local government, hospitality, retail, and financial services.